Find the answers to the most frequently asked questions here, and we're always here to help.
Order Questions
Q: “Which resellers do you support for order tracking?”
Logistics order inquiries only support orders purchased from the official website, with orders from other channels not currently supported
Q: “What are the different ways of order inquiries?”
Email or order number inquiry are supported.
Q: “What can I do if the logistics order cannot be tracked?”
First, confirm if your order has been paid successfully, and check if the order number and email address are both correct. After that, you can check if the order has been shipped. If all the above have been done but you still can't obtain the logistics tracking number, please contact team team@tescooler.com.